Webinar
Panelists:
Mike O’Brien - Asurion
Paul Beyer – Utopy
Matt Taylor – Interactive Intelligence
Gary Kuestersteffen – Kuestersteffen Consulting
Date: November 16, 2010
Time: 10:00am-11:00am CST
In today's economy, it makes sense to utilize all the assets you have — including the voice of the customer in the contact center — to help your organization grow and prosper. If you are recording customer calls, then your entire organization from the contact center to the CEO's desk, can benefit from implementing a speech analytics solution.
Join us for this not-to-be-missed educational presentation detailing real world business cases & ways to quickly establish an ROI for your speech analytics needs. We’re joined by a panel of experts and users that can give you insight into transforming customer voice interactions from idle data to actionable intelligence.
