Schedule

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The 11th annual KC Call Center EXPO is the only full day event, in the region, exclusively for Contact Center Management and Executives. We are in the process of securing all of our presenters and finalizing the class/seminar schedule.

For those all who manage and support customer care and contact center organizations, the KC Call Center EXPO provides a distinctive, incomparable networking opportunity. Professional peers, trusted advisors and industry experts gather, year-after-year, to intimately share knowledge, experience, ideas and solutions on issues that affect you, your business, your center, your team and your performance.

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AGENDA

8:00 AM	Registration and Breakfast
8:50 AM	Opening Remarks
8:55 AM	Welcome - Vince Fulgenzi,
9:00 AM	John Schuster – Keynote Speaker “Are you a Mentor or Tormentor? Developing the Business by Developing Others”
10:00-10:30 AM	Exhibits & Break
10:40 AM	Breakout Sessions – TRACK 1, TRACK 2, TRACK 3, TRACK 4
11:20-11:30 AM	Short break
11:30 AM	Breakout Sessions – TRACK 1, TRACK 2, TRACK 3, TRACK 4
12:10-1:30pm	Lunch & Contact Center Manager “Town Hall” Forum
1:30 PM-2:00 PM	Exhibits and break
2:00pm	Breakout Sessions – TRACK 1, TRACK 2, TRACK 3, TRACK 4
2:40-2:50	Short break
2:50pm	Breakout Sessions – TRACK 1, TRACK 2, TRACK 3, TRACK 4
3:30 - 3:40	Short break
3:40 PM	Breakout Sessions – TRACK 1, TRACK 2, TRACK 3, TRACK 4
4:10-4:20	Short Break
4:20 PM	Grand Prize Giveaway
4:30 PM	EXPO concludes – Goodbye on tradeshow floor
4:30PM-5:00PM	ASN (After Show Networking)

John Schuster is this year's Keynote Speaker at the KC Call Center Expo 2010. Mr. Schuster is an executive coach, speaker, author and global consultant. He is a driving force behind the emerging power of organizations, and the teams and leaders within them, as they move into ever-expanding capacities. Working with executives since 1986, John has a distinguished depth and breadth of experience contributing to corporations, business, government and nonprofit environments on four continents. (+more)

The 2010 EXPO format is filled with all day offerings of educational executive track workshops, industry experts and the ability to get up close and personal with them, your peers as well as an audience driven panel discussion comprised of award winning Call Center Managers. This exciting, not to be missed, forum will ensure you come away with insider knowledge of WHAT award winning contact centers are doing to put them on top. The 2010 “tracks” will actually show you how to bring it into your center the very next day.


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