How SWEET it is...Candy Whirley to act as 2011 EXPO Keynote! 

From the Hawaiian Islands to London, England, Candy Whirley is famous for her high energy enthusiasm, innovative training activities, and contagious sense of humor. She is a dynamic speaker dedicated to sharing over 20 years of her expertise to help professionals improve their job performance and achieve their personal goals.   Join us on September 30, 2011 and find out why it actually takes "Four to Tango" - you won't want to miss Candy's confectionary keynote, it will leave you hungering for more! 

Check out the 2011 "working" Agenda!  

A showcase of learning...
Packed with invaluable information, the KC Call Center EXPO's 2011 breakout sessions & workshops provide a unique insight into key issues, changing demands, and challenges within the call center industry. Interactive with your peers and resident experts, these workshops are always designed to increase your knowledge and networking opportunities at the EXPO.       
 

Get a "sneak peek" into some of our 2011 Breakout Sessions and their working titles here...  

Every year, the KC Call Center Expo works to showcase not only improvements that can be made within your center but also brings together subject matter experts and other key individuals that will help you continue to strive to achieve unparalleled results. 

 
New, Just for U @ Queue U.
Running alongside the 2011 Call Center Sessions is our a brand new offering entitled Queue U. -- this exciting engagement features a "speed dating" round of face-to-face sit downs with dozens of SME's!   Our subject matter experts can and will provide the very latest information on contact center solutions and tactics that range from sharing knowledge on how to motivate your staff, to meeting ever-increasing customer expectations and most crucially, how to deliver the best customer service with limited resources !    
 
 
AND, the opening ceremony always offers an inspiring keynote to all attendees with presentations that contain a mix of revolutionary customer management techniques and cutting-edge thinking to address the most topical issues the industry is facing today.

There's More! 
The Award Winning Contact Center Management Panel continues to be a much anticipated EXPO offering.  Made up of managers from a variety of centers, this "Town Hall" type forum proves a crowd pleaser year-after-year.  Designed to be an interactive trading of ideas on what is and is not working in the contact center, complete with real life examples, tips, and tactics, this medium is always a an unmatched, welcomed bit of peer sharing.   
 
  
The Conference agenda will provide the very latest information and knowledge on how the contact centers will change in the next ten years to meet ever-increasing customer expectations to what a perfect contact center looks like. This year, more than ever, that means delivering the best customer service with limited resources.  So, make plans to attend with us -- we'll feed you and make certain you are up to date with the newest product releases and tools to make light work of your contact center issues