A Predictive Dialer can Take you from Cost Center to Profit Center

Outbound and blended campaigns boost the utilization and results associated with any contact center.  One of the most important steps to converting your contact center from a cost center to a profit center by filling sales pipelines, increased collections with the value of improved cash flow, not to mention telemarketing (appointment setting) and just touching those customers that you’ve not heard from in awhile are all great ways to show the value of your contact center. No matter your business, a well-planned, well-executed campaign can augment nearly any marketing and relationship management process and build revenues and get this, the best part is that you do it without needing to hire any more agents.  Just ask us about measuring utilization!

Hosted vs. Premise Based: Your Choice
Automating contact center operations has never come with so many options - VITEC offers you the choice of solutions designed specifically for center.  Ranging from simple systems that cost effectively get ’er done or a custom designed solution that incorporates complex predictive dialing algorithms, recording for compliance, call scripting, intelligent campaign staging and desktop integration to your CRM solution.
Dialing can be set-up as part of a pre-integrated suite or standalone as our clients needs dictate, either way dialing is one of the most cost effective tools you will ever implement.  It is not uncommon to see 300% increases in productivity.

Critical Functionality

• Predictive, power, preview, precise and agent-less dialing modes
• Comprehensive campaign management
• Single or Multi-site campaign management
• Inbound/outbound call blending
• Agent-less messaging and outbound IVR campaigns
• Self adjusting real-time predicting via a patented algorithms
• Remote agent capable
• Multiple scripting options
• Contact-based rules for maximum dialing flexibility
• Skills-based dialing
• DNC (Do Not Call) Integration to 3rd party DNC services
• Scalability – from a hundred to 180,000 calls/hour on a single server

To SIP or Not to SIP
Bolster predictive dialing via SIP standard protocols by adding the Gateway of your choice to your network or skip it and just run on SIP trunks.

• T1/E1/ISDN spans for digital trunk-to-SIP conversion
• SIP Trunking with or without SBC’s with TCP / UDP support
• Advanced call analysis support
   

Campaign monitoring and compliance
The best defense against regulatory violations and fines is an effective compliance plan. Predictive dialer systems help your business stay in compliance with:

• Real-time quality monitoring (ask us about speech analytics)
• Call activity reports
• Tracking and recording
• Tools to assist in complying with the Telemarketing Sales Rule (TSR), Fair Debt Collection Practices Act (FDCPA), UK Ofcom telemarketing policy, etc...
   

Key benefits
Our Dialer's benefits get right to your bottom line…

• Elevate agent productivity and contact success rates 
• Ensure regulatory compliance
• Simplify campaign deployment and management
• Reduce costs with a complete SIP-based "all software" architecture

"Dial" VITEC in today - we're happy to help!