Date: September 28, 2012
Time: 8:00am-4:00pm (registration begins at 8am)
Location: Ritz Charles,
Overland Park, KS
For more information or to register over the phone please call us at (913) 859-0020 begin_of_the_skype_highlighting (913) 859-0020 end_of_the_skype_highlighting
Make your registration Payment on-line
A great big thank you to the ACCP, FedEx and Volt for a fantastic lunch and learn on 1/26/12. Factility was fantastic, food was delicious and the company was most engaging. VITEC was honored to share information and a presentation on bringing social media into the call center. How do you get buy-in from upper management and measure for ROI? We'll run a FREE report for you on the amount of "buzz" your company is generating right NOW! People ARE talkng about you...interested in what they'e saying? Find out for FREE! Contact us
Contact Center Solutions
Every Friday at 10p/11MT/1ET
Enterprise Solutions
Every Friday at 12a/1MT/3ET
Nortel ACD
Enhancing your organizations contact center with the simplicity of an “all-in-one” system doesn’t mean that you have to do a “rip and replace”.
VITEC's ACD solution is compatible with all Nortel (now apart of Avaya) phone systems, including (but not limited to):
- BCM
- Norstar
- Meridian
- Succession
- DMS
- Norstar.
We even can integrate into Nortel CTI solutions. If your ACD needs are of a smaller size, our alternative solutions are the perfect fit.!
With VITEC, you receive the widest range of Nortel integration options and pricing available. VITEC partners closely with you to configure your ACD solution from a myriad of ways to benefit your company to the fullest.
Our ACD solution’s flexibility makes it easy to route, monitor, mediate and measure any interaction. AND with the various levels of integration, you will be able to easily find the solution that works for you! VITEC’s ACD solutions are compatible with all Nortel PBX systems - regardless of the size of your ACD needs, our solutions are the perfect fit.
The ACD we offer, the Customer Interaction Center (CIC) from Interactive Intelligence, is a comprehensive software platform designed for IP communications, based on SIP standards. It is readily differentiated from other solutions because it is a pre-integrated application suite including:
- IVR
- ACD
- Skills Based Routing
- Multimedia queuing (e-mails and text chat)
- Call Recording
- Screen Recording
- Predictive Dialing
- Workforce Management (WFM - agent scheduling and forecasting)
- Speech Analytics
- Communication Based Process Automation.
