Certification ensures compliance with Department of Defense standards, speeds government sales cycles, and reduces deployment time for federal agencies

INDIANAPOLIS, April 26, 2011 – The Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite,Customer Interaction Center™ (CIC) version 3.0, has passed the Joint Interoperability Test Command certification.

CIC’s JITC certification makes it compliant with information assurance and interoperability requirements for the Department of Defense Private Branch Exchange 2 classification.

CIC offers open, single-platform architecture, IP PBX switching, and inherent multichannel processing to deliver comprehensive applications -- skills-based routing, interactive voice response, call recording, unified messaging, and more -- without the cost and complexity introduced by multipoint products.

“CIC’s unique architecture, particularly its deep integration to Microsoft components, means reduced integration and simplified management for federal government customers,” said Joe Brookman, CEO of BROOKMAN LLC, a government technology services provider that led the Interactive Intelligence certification effort.

DoD customers using the JITC-certified CIC software suite benefit from pre-integration with Active Directory, and PKI and Common Access Cards (CAC) for single sign-on to the desktop and telephony services.

Interactive Intelligence offers a proven solution for government agencies, having deployed its software suite for more than 4,000 organizations worldwide, including the Department of Defense, Department of Commerce, Department of Labor, Department of Homeland Security, Department of Veterans Affairs, and the Department of Energy.

“This certification demonstrates our continued commitment to meet and exceed DoD information assurance and interoperability requirements, which began in 2008 with our first JITC certification,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “Combined with our dedicated government sales team and long track record of successful government deployments, we offer agencies a deep understanding of their unique technology needs and issues.”

About BROOKMAN

BROOKMAN LLC is a solutions provider and consulting firm focused on contact center automation, IP enterprise communications, business process automation, and knowledge management. Services include consulting, training, and staffing. BROOKMAN specializes in the healthcare and pharmacy, small business, and government markets. It also provides Access-to-Care solutions for DoD Military Health Care facilities, and offers certification in DOD Networthiness, JITC, DIACAP, and ITIL/SM.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. Interactive Intelligence is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). The company employs more than 800 people and is headquartered in Indianapolis, Indiana.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.