Set the PACE in your Center and be a Super Star! 

Listen, Interact and Connect with an Online World Full of Consumers via Social Web Portfolio Management

Key Benefits
Take Control of Your Portfolio of Clients’ entire Online Social Effort from One Application

Listen.
The Social Web is growing daily.  It's no longer just about Facebook™ or Twitter™.  Your Company and its Client’s Brand Reputation and underlying Value are continually impacted by multiple, concurrent, global information sources.  In order to keep “pace” with the Social Web explosion, you and your center need something that monitors a broad spectrum of the web to empower the system with the same data that influences consumers.  Additionally, in order to truly listen, you need to effectively eliminate noise to allow focus on what is important – consumer commentary about you, your brand, your clients and their brands.

Interact.
Use of Artificial Intelligence and its’ array of INTERACTION tools to stay engaged within the social conversation related to your vital interests, is a must. By using the right tool, you and your center are guided to the optimal time, channel, and comment type to use for the best possible result based on a specific business and target market segments. 

Connect.
By connecting your current Call Center CRM database with tools only found in our Social Web Portfolio Management, you are able to integrate the Social Web with that of Customer Records -- enabling a seamless Customer Support platform.  By understanding who is posting “actionable phrases” across the Social Web, you can better serve your clients while also identifying Leads for them.  Plug in special sales offers to auto-target people looking for your or your client’s products and services.  Now you are socializing and selling! 

Our Social Web Portfolio Management tool allows users to monitor and manage a large portfolio of diverse social web channels, social profiles, and integrated campaigns - all from a single log-in. This not only allows you to see what people are saying about brands that you are responsible for but gives you the tools to remain alert and responsive in a near-real time to comments that are important to you. Companies are now empowered by tracking brand reputation across the web and can take action when necessary. The primary interface of our Social Web Portfolio Management, called the Social Dashboard, provides business with an at-a-glance view of their entire social media strategy taking effect around the world.

Within our Social Web Portfolio Management product, your company can measure: • Fans, followers and subscribers (Network Growth) • Consumer ratings, social status and activity (Performance) • Negative and positive mentions (Mindshare)   • Aggregate as well as deep-dive consumer reviews (Voice of Customer)

In addition, your company can build and manage:  • Consumer Interaction across numerous technologies (Email, SMS, Voice, etc.)  • Construct a professional Digital Social Team of Employees (or use our specialists)  •  Leverage the added value of a complete and seamless integration of CRM with the Social Web  •  Build, manage and report on special Sales Offers, Coupons, etc. (can often be limited to a specific geographic region and radius)   • Craft unique Alerts and Auto-responders for different levels of your Call Center – President, Director, Manager, and Representative   

This EXCLUSIVE Social Web Portfolio Management System is called PACE™ and is the key to managing multiple companies’ social connection with the growing digital world. Designed to help you listen, interact, and automatically connect with today’s consumer, your customer, this solution helps build, monitor and maintain social interactions with consumers online. Control your entire online social presence effort from one application -- PACE is accessible from a single login through VITEC™ , your single source for Contact Center Solutions.

• Build Trust & Loyalty
• Behavioral Targeting of your message
• Engage with social media community
• Establish Rapport
• Locate potential customers
• Efficient Management of the Social Web
• Spot positive trends and crisis
• Stay proactive in your brand messaging
• Reward customer loyalty
• Track all mentions of your brand
• Respond quickly
• Boost credibility
• Use Social Media to spark engagement of consumers off-line
• Find fans and build brand advocates
• Increase service retention
• Increase Sales
•  

…join the Movement and pick up the PACE in your center!

We can help you: 

Monitor Your Brand and Reputation
Track Worldwide Consumer Ratings in One Location
Empower Your Social Networking with Advanced Conversation and Interaction Tools

Ready to set the PACE in your contact center?  We're here to help and we promise you won't even break a sweat!  Can't wait to hear from you - contact us.