The New CRM

Together with our clients and partners, we’re solving customer service pains and reducing costs for both customers and companies. We know that applying customer experience technology is transformational and according to business managers and analysts, 90% of the customer contact industry would benefit significantly by using the first Enterprise Smart Desktop that combines integration, automation, presentation, user guidance and reporting all in one solution.  
 

We hear examples of CRM implementations that have taken 12, 18 or more months, and even after software is installed, the user may have to master a system with 100+ screens. Many may still have to navigate through 20+ legacy green screens just to find customer information. These problems are real, impacting the business user, the customer, and the bottom line. What might have been an ordeal to solve and cost you 70% of your IT budget to maintain is now a strategic solution slashing change control costs and creating value.
 

It takes more effort than ever to keep your customers satisfied. They demand more than assistance — they want a customer experience that is easy, immediate, and painless.

Your job is to give it to them.

Unfortunately, most organizations are not set up to meet customer needs. They are hampered by legacy systems that can turn a simple request into a slow, cumbersome effort. You need a complete solution that delivers all your enterprise information at the point of contact.

Easier said than done? Bringing together all the disparate applications spread across your organization — each optimized for a narrow business opera¬tion — is no small task. Until now, it has required replacing all your applications with a new, custom one. And that has proven expensive, difficult to maintain, and riddled with risky compromises.

VITEC would like to introduce a better approach with Cicero XM — a simple, non-invasive way to bring all your applications together.

Cicero XM lets you leverage all your ex¬isting applications and enterprise data at the point of contact, featuring seamless communication, a modular, customizable interface, and a powerful toolbar.

Provide your team with prompting, screen pops, data cross-pollination, telephony, intelligence, and other key resources, so you can put the humanity back in your customer interactions…contact us!