Date: September 28, 2012
Time: 8:00am-4:00pm (registration begins at 8am)
Location: Ritz Charles,
Overland Park, KS
For more information or to register over the phone please call us at (913) 859-0020 begin_of_the_skype_highlighting (913) 859-0020 end_of_the_skype_highlighting
Make your registration Payment on-line
A great big thank you to the ACCP, FedEx and Volt for a fantastic lunch and learn on 1/26/12. Factility was fantastic, food was delicious and the company was most engaging. VITEC was honored to share information and a presentation on bringing social media into the call center. How do you get buy-in from upper management and measure for ROI? We'll run a FREE report for you on the amount of "buzz" your company is generating right NOW! People ARE talkng about you...interested in what they'e saying? Find out for FREE! Contact us
Contact Center Solutions
Every Friday at 10p/11MT/1ET
Enterprise Solutions
Every Friday at 12a/1MT/3ET
2011 KC Call Center EXPO "Working" Agenda
8:00 AM Registration and Breakfast
8:35 AM Opening Remarks
8:40 AM Welcome - Vince Fulgenzi,
8:50 AM Keynote Address: Candy Whirley, Speaker, Author, Trainer
9:50-10:00 AM Bio and Hydration Break
10:00 AM Breakout Sessions – Session 1, Session 2, Session 3, Queue U.
10:45-10:55 AM Bio and Hydration Break
10:55 AM Breakout Sessions – Session 1, Session 2, Session 3, Queue U.
11:40-12:20 PM Call Center Manager Panel
12:20-1:20pm Lunch
1:40 PM Breakout Sessions – Session 1, Session 2, Session 3, Queue U.
2:25 – 2:35pm Bio and Hydration Break
2:35PM Breakout Sessions – Session 1, Session 2, Session 3, Queue U.
3:20 PM Grand Prize Giveaway
3:30 PM-4:00pm EXPO concludes; networking cocktail hour
Grand Prize drawing held at event conclusion. (Must be present to win).
Please Note: This is a working agenda and subject to change.
