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A great big thank you to the ACCP, FedEx and Volt for a fantastic lunch and learn on 1/26/12.  Factility was fantastic, food was delicious and the company was most engaging.  VITEC was honored to share information and a presentation on bringing social media into the call center.  How do you get buy-in from upper management and measure for ROI?  We'll run a FREE report for you on the amount of "buzz" your company is generating right NOW!   People ARE talkng about you...interested in what they'e saying?  Find out for FREE!  Contact us   

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2011 KC Call Center EXPO Breakout Session Presentations

 

Thank you so much for joining for the 12th annual KC Call Center EXPO!  According to you, the event was a resounding success.  Thank you. 

YOU asked and we listened - below please find copies of several of the most popular presentations from our extraordinary breakout sessions.  Keep those suggestions and feedback forms coming.  Tell us what you like and we'll try to give you more of it.  In the meantime, enjoy the slide decks from the 2011 KC Call Center EXPO! 

CallCopy:  10 Secrets to Boosting FCR (First Call Resolution)

Cicero:   CEM (Customer Experience Management) Best Practices

OpenMethods: What Can Help Mgrs. Cut Costs, Raise Revenues and Improve Customer Experience ALL AT Once? 

Temetic Research:  Social Media - Professional Interaction in a Changing World

 

If you couldn't join us this year, we hope you make plans to particpate in 2012!

 Want more information on the EXPO or our solutions?  Contact us! 

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