SCHEDULE: Information is on its way.
WHO SHOULD ATTEND:
Contact Center Management and Executives
EXPO LOCATION:
RITZ CHARLES (map)
9000 W. 137th Street, Overland Park, Kansas 66221
913-685-2600
Are You a Mentor or a Tormentor?
Developing the Business by Developing Others
Leadership is a state of mind and action, not just a position you hold. One crucial test of leadership is whether an individual has a positive or negative memory of the work they did with the leaders they had. Tormentors may get results, but they sabotage people in the process. True mentors and leaders get results and evoke people’s potential in the process. In this year’s 2010 EXPO keynote address, John P. Schuster will vividly describes how to tap the desire to improve and activate our potential for developing others into a daily reality in any setting. He outlines the mindset and the skills of coaching and mentoring so that others’ talents are permanently enhanced.
Participants will learn:
- The needed steps for tapping others’ imaginations, and accessing your own
- Capture the fire: how to make a difference every day
- The power of reality-based optimism as a way of work and life
- Enriching the committee inside your head: mastering the inner dialogue
- How mentors identify the critical times for learning
- How to muster the courage as well as the skills for making a difference each day
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